1. Overview

Yangzhou Ecological Science and Technology New City Boyilong Trading Firm (“we,” “us,” or “our”) is committed to providing customers with a clear and reliable shipping experience when purchasing clothing, footwear, and other related merchandise through our online store.

This Shipping Policy explains how orders are processed, prepared, shipped, tracked, and delivered. It also outlines important information regarding shipping costs, delivery estimates, address accuracy, customs procedures, delivery exceptions, and other matters that may affect your order.

By placing an order on our website, you acknowledge that you have reviewed and understood the shipping terms described in this policy.

We aim to process orders efficiently and provide accurate shipping information wherever possible. However, actual delivery times may vary depending on the destination, shipping method, product availability, carrier operations, customs procedures, and circumstances beyond our reasonable control.

2. Order Processing

After an order is successfully submitted, the order details and payment status may be reviewed before the order proceeds to fulfillment.

Order processing generally includes the following steps:

  • Reviewing the order information.
  • Confirming the payment status, where applicable.
  • Checking product availability and order details.
  • Preparing the purchased merchandise for shipment.
  • Arranging dispatch through an appropriate shipping service.
  • Providing shipping confirmation or tracking information when available.

An order is not necessarily shipped immediately after it is placed. Additional processing time may be required to verify payment information, confirm product availability, resolve incomplete order details, or address other fulfillment requirements.

If further information is needed to process an order, fulfillment may be delayed until the relevant issue is resolved.

3. Order Processing Time

Order processing time refers to the period between the successful placement of an order and its dispatch to the shipping carrier.

Processing times may vary according to product availability, order volume, warehouse operations, payment verification, and other fulfillment factors.

The processing time displayed on the website, if provided, should be reviewed before placing an order.

Please note that order processing time is separate from shipping transit time. The total time required to receive an order includes both the preparation period and the time needed for the carrier to transport the package to the delivery destination.

During promotional events, seasonal shopping periods, public holidays, or periods of unusually high demand, order processing may take longer than usual.

We will make reasonable efforts to process orders in a timely manner.

4. Shipping Destinations

The destinations available for delivery depend on the shipping options offered at checkout and the delivery restrictions applicable to the products purchased.

Before completing your purchase, please confirm that your delivery address is eligible for the selected shipping service.

Shipping availability may vary according to:

  • Destination country or region.
  • Local carrier coverage.
  • Delivery address type.
  • Product characteristics and transportation restrictions.
  • Import requirements and applicable regulations.
  • Temporary service interruptions or regional restrictions.

Some remote areas, restricted locations, military addresses, postal boxes, or other special destinations may have limited delivery options, depending on the carrier.

If a destination cannot be served through the available shipping methods, the order may require additional review or cancellation where fulfillment is not possible.

We do not guarantee delivery to every country, region, or address.

5. Shipping Methods and Carrier Selection

Orders may be shipped through an available postal service, courier, logistics provider, or other suitable transportation service.

The shipping method selected for an order depends on the available options, destination, package characteristics, service coverage, and other fulfillment considerations.

Where shipping options are presented at checkout, customers should review the applicable information before confirming their purchase.

The actual carrier used may vary according to operational requirements and the shipping arrangements available when an order is fulfilled.

Any carrier names, service descriptions, or delivery estimates displayed on the website should be interpreted according to the specific information provided for the relevant order.

6. Shipping Fees

Shipping charges, if applicable, are determined according to the shipping options available at checkout and the relevant order details.

Depending on the shipping arrangements offered, charges may vary based on factors such as:

  • Delivery destination.
  • Selected shipping service.
  • Package weight or dimensions.
  • Number or type of products purchased.
  • Applicable delivery surcharges.

If shipping charges are displayed during checkout, the amount shown for the order should be reviewed before payment is completed.

Where free shipping is explicitly offered for an eligible order, the applicable conditions will be determined by the offer or shipping information displayed on the website.

Free shipping, when available, does not necessarily eliminate other charges that may be imposed by government authorities or third parties, unless the relevant offer expressly states otherwise or applicable law requires otherwise.

We do not promise a universal shipping rate or free shipping for every destination unless such an offer is specifically stated on the website.

7. Estimated Delivery Time

Delivery time refers to the period required for a package to travel from dispatch to the delivery destination.

Estimated delivery times, where displayed, are provided as general guidance rather than an unconditional guarantee.

Actual delivery may be affected by:

  • The destination country, region, or postal area.
  • The selected shipping method.
  • Carrier operating schedules.
  • Customs inspections and import clearance.
  • Public holidays and local non-working days.
  • Severe weather or natural disasters.
  • Transportation disruptions.
  • Incorrect or incomplete delivery information.
  • High shipping volumes during busy shopping periods.
  • Other circumstances outside our reasonable control.

International shipments may require additional time because of customs procedures, cross-border transportation, local delivery arrangements, or other regulatory requirements.

If an estimated delivery period is provided at checkout or in an order confirmation, customers should refer to that information for the relevant order.

We will not treat an estimated delivery date as a guaranteed arrival date unless an express guarantee is specifically offered and applicable.

8. Shipping Confirmation and Tracking

When shipping information is available, a shipping confirmation or tracking reference may be provided through the communication method associated with your order or through an available order-tracking feature.

Tracking availability depends on the shipping service and the information supplied by the carrier.

After dispatch, tracking information may take time to become active or display the latest shipment status.

Some carriers do not scan packages at every stage of transportation. Consequently, tracking information may remain unchanged for a period even when the package is moving through the shipping network.

For international shipments, tracking updates may be limited during cross-border transportation and may resume when the package reaches a destination-country facility or is transferred to a local delivery provider.

Tracking events are generated by the relevant carrier or logistics service and may not be updated in real time.

If tracking information is unavailable or appears delayed, customers should allow reasonable time for the carrier’s systems to update before concluding that the package has been lost.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Before submitting payment, please carefully review:

  • Recipient name.
  • Street address and building number.
  • Apartment, unit, or suite number, where applicable.
  • City, state, province, or region.
  • Postal or ZIP code.
  • Country or territory.
  • Telephone number, if required for delivery.

Incorrect or incomplete information may result in delivery delays, unsuccessful delivery attempts, return-to-sender procedures, additional carrier charges, or the inability to deliver the package.

If you discover an error after placing an order, please contact us through the customer service mechanism available on our website as soon as possible.

We cannot guarantee that an address change can be completed after an order has entered fulfillment or been handed over to a shipping carrier.

Once a package is in transit, changes to the delivery address may require the carrier’s approval and may not be available for every shipping service.

Any additional costs resulting from an approved address change may depend on the applicable carrier’s rules and the circumstances of the shipment.

10. Customs, Import Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, handling fees, or other charges imposed by the destination country or relevant authorities.

Customs requirements vary according to the destination, the type and value of the merchandise, and applicable local regulations.

Where applicable, customers should understand the import requirements that may affect their orders.

Depending on the shipping arrangement and the information provided at checkout, certain duties or taxes may be collected during purchase, while others may be assessed separately by the relevant authorities or service providers.

The party responsible for payment of import charges depends on the applicable law and the specific shipping terms associated with the order.

Customs authorities may inspect packages, request additional documentation, assess charges, or delay release while completing the necessary procedures.

We cannot guarantee that customs clearance will be completed within a particular period.

Customers should provide accurate information required for lawful importation and respond to legitimate requests from customs authorities or delivery providers where necessary.

11. Shipment Delays

Although we aim to support timely delivery, shipping delays may occasionally occur.

Possible causes include:

  • Carrier capacity limitations.
  • Transportation network disruptions.
  • Customs inspections or clearance delays.
  • Severe weather conditions.
  • Public holidays or local service closures.
  • Incorrect delivery details.
  • Operational interruptions.
  • Unexpected events affecting international or domestic transportation.

A delay does not automatically mean that a package has been lost.

If a shipment appears delayed, customers should first review the latest available tracking information and any delivery updates provided by the carrier.

Where appropriate, we may review the order details and available shipping information to help clarify the shipment status.

Delivery estimates may change when unexpected circumstances affect transportation or processing.

Nothing in this section limits any mandatory consumer rights or remedies available under applicable law.

12. Failed Delivery Attempts

A delivery attempt may be unsuccessful if the recipient is unavailable, the address is incorrect, access to the delivery location is restricted, or other delivery conditions cannot be satisfied.

Depending on the carrier and destination, the package may be held for collection, scheduled for another delivery attempt, transferred to a collection point, or returned to the sender.

Customers should follow the instructions provided by the relevant carrier when a delivery attempt fails.

If additional delivery arrangements are necessary, the available options and any related charges will depend on the carrier’s policies and the circumstances of the shipment.

We cannot guarantee that every carrier will offer redelivery, address correction, or collection services for every destination.

13. Lost, Missing, or Unusually Delayed Packages

If a package appears to be lost, has not received tracking updates for an extended period, or has not arrived within the applicable delivery estimate, customers may submit an inquiry through the customer service mechanism available on our website.

To help us review the situation, please provide the relevant order information and any available tracking details.

We may review the order record, shipping confirmation, tracking history, and information available from the carrier.

Depending on the circumstances, further investigation may be required before the shipment status can be determined.

A package with no recent tracking update is not necessarily lost, particularly when international transportation or customs processing is involved.

Any replacement, refund, or other resolution will be assessed according to the circumstances, the applicable order terms, the carrier’s available findings, and applicable consumer protection laws.

We will not automatically treat every tracking delay as proof of loss, nor will we exclude remedies that are required by law.

14. Packages Marked as Delivered but Not Received

If the carrier’s tracking system indicates that a package has been delivered but you cannot locate it, we recommend taking the following steps:

  1. Check the delivery address entered when placing the order.
  2. Look around the usual delivery location and any designated safe place.
  3. Check whether a household member, building reception, or authorized recipient accepted the package.
  4. Review the carrier’s delivery details for additional instructions or proof of delivery, where available.
  5. Contact the relevant carrier to inquire about the delivery scan or delivery location.
  6. If the issue remains unresolved, submit an inquiry through the customer service mechanism available on our website.

The investigation may require confirmation of the order details, tracking information, and the carrier’s delivery records.

The resolution will depend on the available evidence, the shipping service involved, the circumstances of the delivery, and applicable law.

A delivery scan is relevant evidence of shipment status, but it does not eliminate any rights or remedies that may be available under applicable consumer protection laws.

15. Order Changes and Cancellations Before Shipment

If you need to change or cancel an order, submit your request as soon as possible through the customer service mechanism available on our website.

We may be able to accommodate a request while the order is still awaiting processing or fulfillment.

However, an order may not be eligible for modification or cancellation after processing has advanced, the package has been prepared for dispatch, or the shipment has been handed over to the carrier.

The availability of changes depends on the order status and the practical requirements of fulfillment.

If an order has already been shipped, the customer may need to follow the applicable return or cancellation procedure instead.

Any refund associated with an approved cancellation will be handled according to the applicable refund terms and legal requirements.

16. Damaged Packages and Shipping-Related Issues

Please inspect your package and merchandise after delivery.

If a package arrives visibly damaged or the merchandise appears to have been damaged during transportation, document the condition where reasonably possible.

Helpful information may include:

  • The relevant order number.
  • The affected product name.
  • A description of the damage.
  • Photographs of the external packaging, shipping label, and affected merchandise, where available.
  • Relevant tracking information.

Please submit the information through the customer service mechanism available on our website so the issue can be reviewed.

We may need to assess whether the issue relates to transportation, packaging, product condition, or another cause.

Where appropriate, additional information may be requested to help determine the available resolution.

Any return, replacement, refund, or other remedy will be handled under the applicable return and refund policy and relevant consumer protection laws.

Customers should not discard packaging or other relevant evidence until the matter has been reasonably reviewed, where keeping such materials is practical.

17. Split Shipments and Multiple Packages

Depending on product availability, fulfillment arrangements, package dimensions, and shipping requirements, an order may be dispatched in more than one package where operationally necessary.

If an order is divided into multiple shipments, the packages may have different tracking references and may arrive at different times.

The delivery of one package does not necessarily mean that every item in the order has been delivered.

If part of an order appears to be missing, please review the available order and tracking information before submitting an inquiry.

Where necessary, we may review the fulfillment records and available carrier information to determine the status of the remaining items.

18. Product Availability and Fulfillment Interruptions

Shipping may be delayed if a product becomes unavailable, requires additional verification, or cannot be prepared for dispatch as expected.

Other circumstances, including warehouse interruptions, transportation restrictions, or changes in carrier availability, may also affect fulfillment.

If an issue materially affects an order, we will take reasonable steps to address it in accordance with the circumstances and applicable legal requirements.

Where an order cannot be fulfilled, any cancellation or refund will be handled according to the applicable order terms and legal requirements.

We do not guarantee that every product will remain available for immediate shipment at all times.

19. Returns and Refunds Related to Shipping

Shipping arrangements do not replace the terms of our applicable return and refund policy.

Eligibility for a return, exchange, replacement, or refund depends on the reason for the request, the condition of the merchandise, the relevant order terms, and applicable law.

Shipping costs associated with a return may depend on the reason for the return and the rules stated in the applicable return and refund policy.

Where a shipment issue gives rise to a legally required remedy, that remedy will not be excluded merely because a particular circumstance is not expressly described in this Shipping Policy.

Customers should review the return and refund policy published on the website before returning merchandise.

Please do not send merchandise to an unverified address or assume that a return has been authorized without following the applicable return procedure.

20. Force Majeure and Events Beyond Our Control

Shipping and fulfillment may be affected by events that are beyond our reasonable control, including natural disasters, extreme weather, public emergencies, transportation interruptions, government restrictions, labor disruptions, customs actions, and other unforeseen circumstances.

Such events may affect processing times, transportation routes, carrier operations, or delivery estimates.

When these circumstances occur, we will make reasonable efforts to manage affected orders in accordance with the circumstances and applicable law.

We do not guarantee that delivery will remain unaffected by events outside our reasonable control.

This section does not remove any mandatory rights or obligations imposed by applicable law.

21. Customer Responsibilities

To support successful delivery, customers are encouraged to:

  • Provide complete and accurate shipping details.
  • Review the order confirmation after checkout.
  • Select an available shipping option appropriate for the destination.
  • Monitor tracking information when it becomes available.
  • Follow legitimate carrier instructions concerning delivery or collection.
  • Respond to reasonable requests for information needed to complete delivery.
  • Review applicable import requirements for international shipments.
  • Submit shipping-related inquiries with sufficient order information.
  • Retain relevant order confirmations and tracking details until the order is received.

Taking these steps may help reduce avoidable delivery problems.

However, customer responsibilities under this policy do not override any rights or protections that cannot lawfully be waived.

22. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes in fulfillment procedures, available shipping methods, carrier arrangements, website operations, or applicable legal requirements.

When changes are made, the revised policy will be published on this page with an updated revision date.

Where required by applicable law, additional notice or other appropriate measures will be provided.

Customers are encouraged to review this policy periodically, particularly before placing an order.

The shipping terms applicable to a particular purchase should be read together with the information displayed at checkout, the relevant order confirmation, and any other applicable terms.

23. Contact and Shipping Inquiries

If you have questions about order processing, shipping status, tracking information, delivery problems, or other matters covered by this policy, please use the customer service or contact mechanism provided on our website, if available.

When submitting a shipping inquiry, please include the relevant order number and a clear description of the issue. Tracking information and supporting documentation may also be helpful where available.

For your security, do not include passwords, complete payment card details, or other unnecessary sensitive information in shipping inquiries.

We will review shipping-related requests in accordance with the information available, the circumstances of the order, and applicable legal requirements.

24. Final Statement

Yangzhou Ecological Science and Technology New City Boyilong Trading Firm aims to provide a clear and dependable shipping experience for customers purchasing clothing, footwear, and related merchandise through our online store.

By explaining order processing, shipping arrangements, delivery estimates, tracking procedures, and the handling of shipping-related issues, this policy is intended to help customers understand what to expect after placing an order.

This Shipping Policy should be read together with the website’s applicable Privacy Policy, Terms and Conditions, and Return and Refund Policy.