1. Overview

Yangzhou Ecological Science and Technology New City Boyilong Trading Firm (“we,” “us,” or “our”) aims to provide customers with a clear and reliable shopping experience when purchasing clothing, footwear, and other related merchandise through our online store.

This Return and Refund Policy explains the general conditions and procedures for requesting returns, exchanges, refunds, and assistance with products that arrive damaged, defective, incorrect, or incomplete.

We encourage customers to review product descriptions, available sizes, colors, materials, specifications, and other relevant details before completing a purchase.

We understand that issues may occasionally arise after an order is received. Each request will be reviewed according to the circumstances of the purchase, the condition of the merchandise, the information available, and applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or override any consumer right or remedy that cannot lawfully be excluded or restricted under applicable law.

2. Return Eligibility

Return eligibility depends on the type of product, the reason for the request, the condition of the merchandise, the time elapsed since delivery, and the applicable legal requirements.

Where returns are accepted, customers may be asked to ensure that the merchandise meets the following general conditions:

  • The item can be identified as part of the relevant order.
  • The item has not been damaged through improper handling or use after delivery.
  • The item is returned with its original accessories, labels, packaging, or other included components where reasonably required and available.
  • The item is accompanied by sufficient order information to verify the purchase.
  • The return request complies with the applicable return procedure and any lawful eligibility requirements.

These conditions are intended to help us verify returned merchandise and process requests accurately.

They will not be applied in a manner that unlawfully removes a customer’s statutory rights, including applicable rights relating to defective, misdescribed, or nonconforming goods.

Please obtain return instructions through the customer service or contact mechanism provided on our website before sending merchandise back.

Submitting a request does not automatically mean that a return, exchange, or refund has been approved.

3. Return Request Timeframe

Customers should review their purchases promptly after delivery and submit return or refund requests within the applicable period.

The relevant timeframe may depend on the return terms presented at the time of purchase, the reason for the request, the destination country or region, and any mandatory legal requirements.

Where a specific return period is published on the website or provided with an order, customers should refer to the applicable terms.

We do not establish an additional fixed return window in this policy because no specific timeframe has been provided.

If you believe that an item is defective, damaged, incorrectly supplied, or materially different from its description, please report the issue as soon as reasonably possible after discovering it.

Any reporting recommendation in this policy does not shorten a longer period or eliminate a legal right provided by applicable law.

4. Conditions for Clothing and Footwear Returns

Clothing and footwear may need to be assessed differently depending on their condition and the reason for the return.

For a return based on a change of mind, size preference, or similar reason, where such returns are permitted, merchandise may be required to remain in an appropriate resale condition.

Relevant considerations may include:

  • Whether the item has been worn, washed, altered, or used beyond what is reasonably necessary to inspect it.
  • Whether original product labels or tags remain attached, where applicable.
  • Whether shoes show signs of outdoor use or avoidable damage.
  • Whether the item has been exposed to substances, odors, or conditions that materially affect its condition.
  • Whether included accessories, removable components, or other original items are present.
  • Whether the product can be matched to the original order.

Customers should try on clothing and footwear carefully and avoid unnecessary use before deciding whether to keep an item.

These considerations do not automatically disqualify an item that is defective, incorrectly described, or otherwise eligible for a remedy under applicable law.

5. Items That May Not Be Eligible for Change-of-Mind Returns

Certain products or circumstances may be subject to restrictions on change-of-mind returns, depending on the applicable law and the terms disclosed before purchase.

Examples may include:

  • Merchandise that has been personalized or made to the customer’s specifications.
  • Items that have been materially used, altered, washed, or damaged after delivery.
  • Products returned without components necessary to identify or assess them, where those components are reasonably required.
  • Products subject to lawful hygiene or health-related return restrictions after their protective seals have been opened, where such restrictions apply.
  • Items specifically identified as non-returnable before purchase, where that designation is lawful.
  • Requests submitted outside an applicable return period, where no statutory exception or other entitlement applies.

These examples do not mean that every listed category is automatically excluded from every return.

Any restriction must be consistent with applicable law and the circumstances of the purchase. In particular, a change-of-mind restriction does not eliminate remedies that may be available for defective, misdescribed, or incorrectly supplied goods.

6. Incorrect, Damaged, or Defective Items

If you receive an item that is damaged, defective, incorrect, or materially inconsistent with the product description, please contact us through the customer service or contact mechanism provided on our website.

To help us assess the issue, please provide:

  • The relevant order number.
  • The name or description of the affected item.
  • A clear explanation of the problem.
  • Photographs or other reasonable supporting evidence, where available.
  • Information about missing components or incorrect products, if relevant.

For shipping damage, photographs of the external packaging and shipping label may also help clarify the circumstances.

We may review the order details, product description, available photographs, fulfillment records, and other relevant information before determining the appropriate next steps.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, repair where available, exchange, refund, price adjustment, or another legally required remedy.

We will not treat a product as ineligible for a valid defect-related remedy solely because its packaging has been opened to inspect the item.

Customers should preserve the affected merchandise and relevant packaging where practical until the matter has been reviewed.

7. Incorrect Items or Missing Products

If your order contains an incorrect item, a different size or color from the one ordered, or fewer products than the order confirmation indicates, please submit an inquiry through the customer service mechanism available on our website.

Please include the order number, a description of the discrepancy, and supporting photographs where reasonably available.

We may compare the information provided with the order confirmation, product selections, packing records, and other relevant information.

If an error is confirmed, we will assess an appropriate resolution based on the circumstances and applicable law.

Depending on the issue, the available remedy may include sending the missing merchandise, replacing the incorrect item, arranging an exchange, issuing a refund, or providing another appropriate resolution.

Please do not assume that an item is missing simply because multiple packages arrive at different times. Review any available shipment and tracking information first.

Where a return is required to correct an order error, return instructions will be provided through the available customer service process.

8. How to Request a Return or Exchange

To help us process your request efficiently, please follow these general steps.

Step 1: Review your order.

Locate your order confirmation and identify the item you wish to return or exchange.

Step 2: Submit your request.

Use the customer service or contact mechanism provided on our website, if available. Include the order number, the relevant product, and the reason for the request.

Step 3: Provide supporting information.

If the request concerns damage, a defect, an incorrect item, or missing merchandise, provide photographs or other relevant evidence where available.

Step 4: Wait for instructions.

We may need to verify the purchase, clarify the circumstances, or provide instructions concerning the next steps.

Step 5: Follow the authorized return procedure.

If a return is approved or required, follow the instructions provided. Do not send merchandise to an unverified address or assume that an unannounced return will be accepted.

Step 6: Retain shipping evidence.

If you send merchandise back, retain the return shipment receipt and tracking details, where available, until the matter is resolved.

Following this process helps us identify the returned item and connect it with the correct order.

9. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return, the applicable order terms, the relevant consumer protection laws, and the circumstances of the request.

For example:

  • Change-of-mind returns: The customer may be responsible for return shipping costs where this is permitted by law and was appropriately disclosed.
  • Incorrect items: Where an error attributable to fulfillment is confirmed, responsibility for reasonable return or corrective shipping costs will be assessed in accordance with the applicable terms and law.
  • Defective or damaged merchandise: Return shipping costs and other reasonable expenses will be handled according to the applicable legal requirements and the circumstances of the issue.
  • Other approved returns: Any shipping cost arrangements will depend on the specific return terms and the reason for approval.

We do not promise free return shipping for every order or destination.

However, where applicable law requires the seller to bear return shipping costs or other expenses, those requirements will take precedence over any inconsistent statement in this policy.

Customers should wait for the applicable return instructions before paying for an unnecessary or unapproved return shipment.

10. Exchanges

An exchange may be requested when a customer wishes to receive a different size, color, or eligible alternative, subject to product availability and applicable terms.

To request an exchange, please submit the order number, the item involved, and the preferred replacement option through the available customer service mechanism.

Exchange requests may be affected by:

  • Availability of the requested size, color, or product.
  • The condition of the original merchandise.
  • The reason for the exchange.
  • The shipping destination.
  • The applicable return period and legal requirements.

If the requested replacement is unavailable, we may discuss other available options where appropriate.

Depending on the circumstances, an exchange may require the original item to be returned before the replacement is dispatched.

Any difference in product price, shipping cost, or other applicable charges will be handled according to the relevant order terms and applicable law.

Where an exchange cannot be completed, other remedies may be available depending on the reason for the request and the customer’s legal rights.

11. Refund Eligibility

A refund may be available when a return is approved, an order is canceled under applicable terms, merchandise is unavailable after purchase, or another circumstance gives rise to a refund entitlement under applicable law.

Refund eligibility will be assessed based on the purchase details, the reason for the request, the condition of the merchandise where relevant, and the applicable legal requirements.

A refund is not automatically guaranteed for every change-of-mind request or every item sent back without authorization.

However, where a refund is legally required, it will be handled in accordance with applicable law regardless of whether the circumstances are expressly listed in this policy.

We will communicate any necessary next steps through the available customer service process.

12. Refund Processing

Once a refund has been approved, the processing procedure may involve reviewing the order, confirming the refund amount, submitting the refund through the relevant payment method, and updating the order record.

Where a return is required, the refund may be subject to the applicable return process, including receipt or inspection of the merchandise, to the extent permitted by law.

The time needed for a refund to appear in the customer’s account may vary according to:

  • The original payment method.
  • The payment provider’s processing procedures.
  • The financial institution involved.
  • Any applicable inspection or verification requirements.
  • Legal deadlines governing the refund.

The date on which a refund is approved or submitted may differ from the date on which the funds become available in the customer’s account.

We do not specify a universal refund processing period in this policy because no fixed timeframe has been provided.

Where applicable law establishes a mandatory refund deadline, that deadline will apply.

13. Refund Method and Amount

Where reasonably possible and legally appropriate, refunds will be issued through the original payment method.

If the original payment method is unavailable or cannot receive the refund, an alternative procedure may be considered where permitted by the payment provider and applicable law.

The refund amount will depend on the circumstances of the order and the applicable terms.

Relevant considerations may include:

  • The purchase price of the returned merchandise.
  • Discounts or promotional adjustments applied to the order.
  • Shipping charges, where refundable under the applicable terms or law.
  • Any partial refund or price adjustment agreed upon or required.
  • Other amounts that must be refunded under applicable law.

We will not impose deductions or fees that are prohibited by applicable law.

Any refund calculation will be assessed in connection with the relevant transaction and the legal requirements that apply.

14. Original Shipping Charges

Whether original shipping charges are refundable depends on the reason for the return, the shipping arrangement, the applicable order terms, and relevant consumer protection laws.

For a change-of-mind return, original shipping charges may be treated differently from returns involving defective merchandise, incorrect fulfillment, or other circumstances that require a remedy.

Where a full refund, including shipping charges, is required by law, we will follow the applicable legal requirements.

Any shipping-related deduction will be assessed in accordance with the terms disclosed for the relevant purchase and the laws governing the transaction.

15. Order Cancellations

If you wish to cancel an order, please submit your request through the customer service mechanism available on our website as soon as possible.

Cancellation may be possible before the order enters fulfillment or is dispatched, depending on the order status and applicable terms.

Once an order has been prepared for shipment or handed over to a carrier, cancellation may no longer be operationally possible.

In that situation, the customer may need to follow the applicable return procedure after delivery, subject to the relevant terms and legal rights.

If a cancellation is approved and a refund is due, the refund will be processed according to the applicable refund procedure and legal requirements.

Nothing in this section removes any statutory cancellation or withdrawal right that applies to the transaction.

16. Promotional Products, Discounts, and Bundled Purchases

Orders purchased with discounts, promotional offers, bundles, or other special pricing arrangements may require additional consideration when calculating a return or refund.

Where only part of a discounted order is returned, the refund may need to reflect the actual amount paid for the returned merchandise and any lawful adjustment required by the applicable promotional terms.

If a promotion required the purchase of multiple items or a qualifying order value, a partial return may affect the promotion’s eligibility, subject to the terms disclosed at purchase and applicable law.

Any adjustment must be clearly supported by the relevant offer terms and must not unlawfully reduce the customer’s refund entitlement.

If a promotional item or complimentary product must be returned as part of an eligible return, the applicable requirement should have been disclosed in advance and must be consistent with applicable law.

17. Products That Cannot Be Returned in Their Original Condition

Certain merchandise may be difficult to resell if it has been used, washed, altered, or damaged after delivery.

Where a change-of-mind return is permitted, the condition of the merchandise may be considered when determining eligibility or whether a lawful adjustment is appropriate.

However, normal inspection necessary to determine the nature, characteristics, or condition of a product should not automatically be treated as excessive use.

For defective or misdescribed merchandise, return conditions will be applied consistently with the customer’s rights under applicable law.

If you are uncertain whether an item qualifies for return, please submit an inquiry before sending it back.

18. Return Inspection and Assessment

Returned merchandise may be inspected to verify the item, assess its condition, and determine whether the stated reason for return is consistent with the information provided.

The assessment may include reviewing product labels, identifying marks, accessories, packaging, photographs, and order records.

Where additional information is necessary, we may request clarification from the customer.

An inspection will be conducted for the purpose of assessing the request and determining the appropriate resolution.

Any decision concerning a return, exchange, or refund will be subject to applicable law and will not override a mandatory consumer right.

19. Chargebacks and Payment Disputes

If you have a concern about a purchase, delivery, refund, or transaction, you may submit an inquiry through the customer service mechanism available on our website.

Where appropriate, we encourage customers to provide the order number and relevant transaction details so the issue can be reviewed.

If a payment dispute or chargeback is initiated through a payment provider, relevant order, payment, shipping, tracking, and communication records may be used to respond to the dispute in accordance with the provider’s procedures and applicable law.

This section does not restrict any right you may have to dispute an unauthorized transaction or pursue a remedy through your payment provider or the relevant authority.

20. Non-Receipt and Delivery Problems

If an order has not arrived, tracking information is unclear, or a package is marked as delivered but cannot be located, please review the available tracking details and submit an inquiry through the customer service mechanism on our website.

We may review the shipping records, delivery status, and available carrier information to help determine what happened.

A delivery delay or missing tracking update does not necessarily establish that a package has been lost.

If the shipment is confirmed lost or another delivery problem gives rise to a remedy under the applicable terms or law, we will assess the appropriate resolution.

The outcome may depend on the available evidence, the shipping arrangements, the payment and order records, and applicable consumer protection requirements.

21. Refunds for Unavailable or Unfulfilled Orders

If a purchased product becomes unavailable or an order cannot be fulfilled, we will review the situation and determine the appropriate next steps in accordance with the order terms and applicable law.

Depending on the circumstances, this may involve providing updated information, offering an available alternative where appropriate, canceling the affected order, or issuing a refund where required.

An alternative product will not be treated as accepted merely because the originally ordered item is unavailable.

Where a refund is due, it will be handled according to the applicable refund procedure and any mandatory legal deadline.

22. Statutory Consumer Rights

Consumer protection laws differ by country and region and may provide rights that go beyond the voluntary return arrangements described in this policy.

Depending on the applicable law, these rights may include rights relating to defective goods, products that do not match their descriptions, delivery failures, cancellation, withdrawal, replacement, repair, price reduction, or refunds.

Some jurisdictions also provide specific procedures or time limits for exercising these rights.

Nothing in this policy is intended to waive, exclude, or reduce any mandatory right available to a customer under applicable law.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

23. Customer Responsibilities

To help us handle return and refund requests efficiently, customers are encouraged to:

  • Review product descriptions and available size information before purchasing.
  • Check the order confirmation for accuracy.
  • Inspect delivered merchandise within a reasonable period.
  • Preserve relevant order confirmations and transaction records.
  • Provide accurate information when submitting a request.
  • Include supporting photographs when they help explain a product or delivery issue.
  • Follow the return instructions provided for the relevant order.
  • Retain return shipping receipts and tracking details where applicable.
  • Avoid sending merchandise to an unverified return address.
  • Keep communications relevant to the order and the issue being reviewed.

These steps help us assess requests accurately but do not eliminate any legal rights that customers may have.

24. Privacy and Personal Information

Information submitted in connection with a return, exchange, refund, or payment dispute may be used to verify the order, investigate the issue, communicate with the customer, process the requested remedy, and maintain relevant business records.

Such information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Customers should not include passwords, complete payment card details, or unnecessary sensitive personal information in return requests.

We will seek to limit the use of information to purposes reasonably connected with handling the request and meeting applicable legal obligations.

25. Changes to This Return and Refund Policy

We may update this Return and Refund Policy from time to time to reflect changes in our products, order procedures, fulfillment arrangements, business operations, or applicable legal requirements.

When changes are made, the revised policy will be published on this page with an updated revision date.

Where required by applicable law, additional notice or other appropriate measures will be provided.

Customers should review the policy periodically and refer to the applicable terms associated with their purchase.

Any update will remain subject to mandatory consumer rights and legal requirements applicable to existing transactions.

26. Contact and Return Inquiries

If you have questions about return eligibility, exchanges, refunds, damaged merchandise, incorrect items, or other matters covered by this policy, please use the customer service or contact mechanism provided on our website, if available.

When submitting a request, please include:

  • The relevant order number.
  • The product name or description.
  • The reason for the request.
  • A clear explanation of the issue.
  • Supporting photographs or other relevant information, where available.

We may request additional information when reasonably necessary to verify the order or assess the issue.

Please do not send merchandise back before reviewing the applicable instructions, and do not use an unverified address for returns.

Requests will be reviewed in accordance with the applicable terms, the circumstances of the purchase, and relevant legal requirements.

27. Final Statement

Yangzhou Ecological Science and Technology New City Boyilong Trading Firm aims to handle return, exchange, and refund requests in a clear, fair, and responsible manner.

We encourage customers to review product details before purchase and to contact us through the available website customer service mechanism if an order-related issue arises.

This Return and Refund Policy should be read together with the website’s applicable Privacy Policy, Shipping Policy, and Terms and Conditions.