1. Introduction

Yangzhou Ecological Science and Technology New City Boyilong Trading Firm (“we,” “us,” or “our”) is committed to providing a professional, organized, and customer-focused shopping experience through our online store.

We specialize in the online sale of general merchandise, including clothing, footwear, and related apparel products. Our business activities are centered on presenting product information clearly, supporting customers throughout the purchasing process, coordinating order fulfillment, and providing assistance when questions or issues arise.

This Team and Services Policy explains the general responsibilities associated with our business operations and the services we aim to provide to customers.

Our approach is based on clear communication, responsible order handling, accurate product information, reasonable service standards, and continuous improvement.

The specific services available to customers may depend on product availability, website functionality, order requirements, shipping destinations, and applicable laws and regulations.

2. Our Team and Business Responsibilities

Our business operations involve activities designed to support product presentation, online shopping, order administration, fulfillment coordination, and customer service.

Responsibilities may be carried out by internal personnel, authorized representatives, or appropriate external service providers, depending on operational needs.

We do not publish individual employee identities or internal staffing details through this policy. Instead, the following sections describe the principal functions that support our online store.

2.1. Business Operations and Administration

Our business operations function supports the day-to-day activities necessary to maintain the online store and administer customer orders.

Relevant responsibilities may include:

  • Maintaining product and category information.
  • Coordinating routine order administration.
  • Reviewing operational procedures.
  • Supporting the management of customer inquiries.
  • Maintaining relevant business and transaction records.
  • Coordinating activities required for the continued operation of the store.

We aim to maintain consistent procedures that help customers navigate the shopping process and obtain appropriate assistance when needed.

2.2. Product Management

Product management responsibilities focus on organizing and presenting the clothing, footwear, and other merchandise offered through our website.

These activities may include:

  • Preparing product titles and descriptions.
  • Organizing product categories.
  • Maintaining available product specifications.
  • Presenting applicable size, color, material, and style information.
  • Updating listings when product information changes.
  • Reviewing product availability and listing accuracy.

We aim to provide information that helps customers make informed purchasing decisions.

Product information should be reviewed before checkout, particularly where sizes, colors, materials, measurements, or other product-specific characteristics may influence suitability.

2.3. Order Administration

Order administration supports the handling of purchases submitted through our website.

Depending on the order and the systems in use, responsibilities may include reviewing submitted order details, confirming payment status, maintaining transaction records, and coordinating the next steps in fulfillment.

We aim to handle orders in an organized manner and to identify incomplete or inconsistent information that could interfere with processing.

Order acceptance, processing, cancellation, and fulfillment remain subject to the applicable purchase terms, product availability, payment status, and legal requirements.

2.4. Fulfillment and Shipping Coordination

Fulfillment and shipping coordination concerns the preparation of purchased merchandise and the arrangements required to dispatch orders.

Depending on the fulfillment process, activities may include checking order details, preparing products for shipment, coordinating with relevant logistics providers, and reviewing available tracking information.

Actual shipping arrangements depend on the order, destination, available services, and operational circumstances.

Delivery estimates are not guaranteed unless an express delivery guarantee is specifically provided and applicable.

For additional information about order preparation, delivery estimates, tracking, and shipping-related issues, customers should review our Shipping Policy.

2.5. Customer Service

Customer service supports customers who need assistance with products, purchases, shipping information, or after-sales matters.

Depending on the available website features, customer service activities may include:

  • Responding to product-related questions.
  • Helping clarify product descriptions and specifications.
  • Assisting with order-related inquiries.
  • Providing available shipping and tracking information.
  • Explaining applicable return and refund procedures.
  • Reviewing complaints and reported issues.
  • Communicating relevant updates when appropriate.

We aim to provide clear, respectful, and useful responses based on the information available.

Response times may vary depending on inquiry volume, the complexity of the issue, the need for additional information, and operational availability.

We do not promise a specific response time or continuous customer service availability unless expressly stated elsewhere on the website.

3. Our Service Principles

We aim to conduct our business according to the following principles.

3.1. Customer Focus

We recognize that customers have different preferences, shopping requirements, and expectations.

We aim to provide useful product information, straightforward purchasing procedures, and appropriate assistance when customers have questions or concerns.

Customer feedback may help us identify areas where product presentation, website functionality, or service procedures could be improved.

3.2. Clear Communication

We aim to communicate relevant product, pricing, order, shipping, and after-sales information as clearly as reasonably possible.

Where information depends on a particular order, product, destination, or shipping method, we encourage customers to review the applicable details before completing a purchase.

If an issue requires further review, additional information may be requested before a final response can be provided.

3.3. Responsible Order Handling

We aim to handle orders according to the information submitted by customers, the products purchased, the applicable payment status, and our fulfillment procedures.

Order-related issues will be reviewed based on available records and the circumstances of the transaction.

Where a correction or other remedy is appropriate, the available options will depend on the nature of the issue and applicable terms and law.

3.4. Product Information Integrity

We aim to maintain product listings that accurately communicate relevant merchandise characteristics.

Product descriptions, images, measurements, and other specifications should provide a reasonable basis for understanding the product being offered.

Minor differences in color appearance may occur because of lighting conditions, photography, display settings, or device characteristics. Such differences do not automatically establish that a product is defective or incorrectly described.

Material discrepancies and nonconforming products will be assessed in accordance with the applicable product terms and consumer protection laws.

3.5. Continuous Improvement

We recognize that website performance, product presentation, fulfillment procedures, and customer service can be improved over time.

We may review customer feedback, recurring inquiries, operational issues, and other relevant information to identify opportunities to improve the shopping experience.

Any improvements will depend on available resources, operational requirements, and applicable legal obligations.

4. Products and Merchandise Services

Our online store provides product listings and purchasing functionality for clothing, footwear, and related merchandise.

Depending on the individual product listing, the information provided may include:

  • Product names and descriptions.
  • Available sizes and colors.
  • Materials or fabric information, where available.
  • Style and design characteristics.
  • Product images.
  • Pricing and applicable promotional information.
  • Available product options or variations.
  • Availability information, where provided.

The precise information available may vary by product.

Customers are encouraged to review all relevant listing details before placing an order. If an important specification is unclear, please seek clarification through the customer service mechanism available on our website before purchasing.

Product availability may change over time. A product displayed on the website may become unavailable because of inventory changes, listing updates, fulfillment limitations, or other operational circumstances.

Where an availability issue affects an existing order, the situation will be handled in accordance with the applicable purchase terms and legal requirements.

5. Online Shopping Services

Our website is designed to provide a convenient online shopping environment in which customers can browse merchandise, review available product information, select eligible product options, and submit orders.

Depending on the features available, the shopping process may include:

  • Browsing product categories.
  • Viewing individual product pages.
  • Reviewing product descriptions and images.
  • Selecting available sizes, colors, or other variations.
  • Adding products to a shopping cart.
  • Reviewing order details before checkout.
  • Submitting payment through an available payment method.
  • Accessing order confirmations or other available transaction information.

The availability of particular website features may vary according to technical configuration and operational requirements.

We aim to maintain a usable and accessible shopping experience. However, temporary interruptions may occur because of maintenance, technical issues, service-provider disruptions, or other circumstances beyond our reasonable control.

Customers should review the order summary carefully before completing payment to confirm that the selected products, quantities, delivery information, and applicable charges are correct.

6. Order Processing and Fulfillment Services

After an order is submitted, the relevant details may be reviewed before fulfillment begins.

Order processing may involve confirming the submitted information, verifying payment status, checking product availability, preparing merchandise, and coordinating dispatch.

Processing times may vary according to product availability, order volume, payment verification, fulfillment arrangements, and other operational factors.

Submitting an order does not necessarily mean that the merchandise has already been dispatched.

If an order requires clarification or cannot be processed as expected, additional review may be necessary.

For information about processing periods, shipping arrangements, tracking, and delivery estimates, customers should consult our Shipping Policy and the applicable information displayed during checkout.

7. Customer Support Services

We aim to provide assistance for questions and concerns reasonably related to purchases made through our online store.

7.1. Product Inquiries

Customers may seek clarification about available product information, such as sizing, color options, materials, product descriptions, or other listed specifications.

Our responses will be based on the information available for the relevant product.

Where a specification has not been provided or cannot be verified, we may be unable to confirm it.

7.2. Order Inquiries

Customers may request assistance with order details, transaction status, product selections, or other information relevant to a submitted purchase.

Providing the relevant order number and a clear description of the inquiry may help us identify the transaction and respond more efficiently.

For security reasons, additional verification may be necessary before certain order details can be disclosed or changed.

7.3. Shipping Inquiries

Customers may request clarification regarding shipping confirmation, available tracking information, delivery delays, or other transportation-related issues.

The information available to us may depend on the shipping provider, the tracking system, and the stage of transportation.

Some tracking events may not appear immediately or may remain unchanged while a package is moving between facilities.

We will review the information reasonably available when assessing a shipping inquiry.

7.4. After-Sales Assistance

Customers may seek assistance if an order arrives damaged, contains an incorrect item, appears incomplete, or raises another legitimate product or fulfillment concern.

Depending on the issue, we may request the order number, a description of the problem, photographs, or other reasonable supporting information.

Available remedies will be determined according to the circumstances, the applicable Return and Refund Policy, and relevant legal requirements.

8. Quality and Order Accuracy

We aim to support accurate order fulfillment and responsible product handling.

Depending on the operational arrangements used, relevant activities may include reviewing order details, confirming product selections, checking merchandise before dispatch, and coordinating the preparation of packages.

The specific inspection procedures may vary according to the product, fulfillment method, and available resources.

Although we aim to reduce avoidable errors, we cannot guarantee that every order will be free from every possible fulfillment or transportation issue.

If a customer receives incorrect, defective, damaged, or materially misdescribed merchandise, the matter should be reported through the customer service mechanism available on our website.

We will assess the issue using the information available and handle the request in accordance with the applicable terms and consumer protection laws.

9. Returns, Exchanges, and Refund Assistance

We aim to provide a clear process for customers who need assistance after purchasing merchandise.

Depending on the circumstances, after-sales assistance may include reviewing return requests, clarifying eligibility conditions, assessing product-related concerns, and explaining available refund or exchange procedures.

Return eligibility may depend on the reason for the request, the product’s condition, the time elapsed since delivery, the terms applicable to the purchase, and relevant legal requirements.

Customers should review the Return and Refund Policy before submitting a request.

Where an item is defective, incorrectly supplied, or otherwise eligible for a legally required remedy, the applicable statutory rights will take precedence over any inconsistent voluntary service restriction.

Submitting a return or refund request does not automatically constitute approval. Additional information or assessment may be necessary, subject to applicable legal deadlines and requirements.

10. Shipping and Delivery Coordination

We aim to support the orderly dispatch and transportation of customer orders through available shipping arrangements.

Depending on the order and the service providers involved, shipping coordination may include preparing packages, arranging carrier collection, maintaining available shipping records, and reviewing tracking updates.

Delivery timing is influenced by factors such as destination, transportation schedules, customs procedures, carrier capacity, weather, and local delivery conditions.

We do not guarantee a specific delivery date unless an express guarantee is offered and applicable.

For further details concerning delivery estimates, tracking, shipping costs, international transportation, and delivery exceptions, please refer to our Shipping Policy.

11. Payment and Transaction Administration

Payments are processed through the payment methods made available during checkout.

Depending on the payment arrangement, payment providers may perform transaction authorization, payment verification, refund processing, and fraud-prevention checks.

We aim to administer orders and relevant transaction records responsibly.

Payment approval, settlement timing, refund processing, and other financial procedures may be affected by the payment provider or financial institution involved.

Customers should review the total amount and order details before submitting payment.

If a payment-related issue arises, the customer may submit an inquiry through the customer service mechanism available on our website.

Any payment dispute, refund, or correction will be handled in accordance with the relevant transaction details, applicable payment procedures, and legal requirements.

12. Privacy and Information Handling

Providing online shopping and customer support services may require the processing of personal information, including order details, shipping information, transaction records, and customer communications.

We aim to handle this information for legitimate purposes connected with operating the online store, fulfilling orders, providing customer service, managing transactions, and meeting applicable legal obligations.

Access to personal information should be limited to what is reasonably necessary for authorized business activities.

Where third-party service providers support payment processing, shipping, website hosting, or other operational functions, relevant information may be shared as necessary for those services and subject to applicable requirements.

For additional information about how personal information may be collected, used, stored, and disclosed, please review our Privacy Policy.

Customers should avoid including passwords, complete payment card details, or unnecessary sensitive information in ordinary customer service communications.

13. Service Availability and Limitations

We aim to maintain the availability of our online store and related services, but uninterrupted access cannot be guaranteed.

Services may occasionally be affected by:

  • Website maintenance or technical updates.
  • Temporary network or hosting interruptions.
  • Payment provider disruptions.
  • Shipping or fulfillment limitations.
  • Product availability changes.
  • Security-related restrictions.
  • Events outside our reasonable control.

Certain products, delivery methods, or service options may not be available in every location.

Where a service limitation affects an existing order, we will assess the circumstances and take reasonable steps consistent with the applicable purchase terms and law.

Nothing in this section excludes a remedy required by applicable consumer protection legislation.

14. Customer Responsibilities

Customers play an important role in ensuring that the shopping and fulfillment process proceeds smoothly.

We encourage customers to:

  • Review product descriptions and specifications before purchasing.
  • Select the correct size, color, quantity, and other available options.
  • Provide complete and accurate billing and shipping information.
  • Review order summaries before completing payment.
  • Keep relevant order confirmations and transaction records.
  • Follow applicable delivery instructions.
  • Provide accurate information when submitting customer service requests.
  • Review relevant shipping, privacy, and return policies.
  • Avoid sharing account credentials or unnecessary sensitive information.

If an error is discovered after an order is placed, customers should submit an inquiry as soon as reasonably possible.

The ability to modify an order may depend on its fulfillment status and the applicable terms.

Customer responsibilities under this policy do not remove any statutory right that cannot lawfully be waived.

15. Customer Feedback and Service Improvement

Customer feedback can help us identify opportunities to improve our product listings, shopping procedures, fulfillment coordination, and customer support.

Where feedback features are available, customers may provide comments, suggestions, product reviews, or reports concerning their shopping experience.

We aim to consider relevant feedback in a constructive and professional manner.

Submitting feedback does not guarantee that a particular change will be implemented, that a review will be published, or that a particular outcome will be provided.

Any collection, use, or publication of customer feedback and related personal information will be subject to applicable website terms, the Privacy Policy, and relevant law.

16. Professional Conduct and Communication

We aim to maintain respectful and constructive communication with customers throughout the purchasing and after-sales process.

Customer inquiries should be handled according to the information available, the nature of the request, and applicable operational procedures.

We encourage customers to describe issues clearly and provide relevant order details so that concerns can be reviewed efficiently.

Where a matter requires additional verification, investigation, or information from a third-party service provider, a response may take additional time.

We do not promise a specific resolution, response time, or service availability unless expressly stated in the applicable terms.

We reserve the right to manage communications in a reasonable manner when messages are abusive, threatening, unlawful, or unrelated to legitimate service needs, subject to applicable law and without unlawfully restricting customer rights.

17. Third-Party Service Providers

Certain operational functions may rely on third-party providers, depending on the services configured for our online store.

These may include providers supporting website infrastructure, payment processing, shipping and delivery, security, or other technical functions.

Such providers may operate according to their own service terms, technical capabilities, privacy policies, and operational procedures.

Where a third-party provider affects a transaction or service request, the resolution may depend partly on the information and assistance available from that provider.

We aim to manage these arrangements responsibly, but we cannot guarantee that an independent provider will never experience delays, interruptions, errors, or other operational issues.

The use of a third-party service does not remove any responsibility or obligation that applicable law places on us.

18. Legal Compliance and Responsible Operations

We aim to conduct our online retail activities in accordance with applicable laws and regulations.

Depending on the transaction and the relevant jurisdiction, these requirements may relate to consumer protection, product descriptions, payment administration, privacy, electronic commerce, shipping, taxation, and other business obligations.

Where legal requirements apply to our services, we will take reasonable steps to address them.

If a provision of this policy conflicts with a mandatory legal requirement, the applicable law will prevail to the extent of the conflict.

This policy is intended to describe our general service approach and does not replace any mandatory statutory rights or remedies.

19. Changes to Our Team and Services Policy

We may update this Team and Services Policy as our operational procedures, product offerings, website functionality, service arrangements, or applicable legal requirements change.

Updated versions will be published on this page with a revised date.

Where required by applicable law, additional notice or other appropriate measures will be provided.

Customers are encouraged to review the policy periodically to remain informed about the general services and procedures associated with our online store.

Any updates remain subject to applicable legal requirements and the terms governing existing transactions.

20. Service Inquiries

If you have questions about our products, order processing, shipping coordination, customer support, or after-sales procedures, please use the customer service or contact mechanism provided on our website, if available.

When submitting an inquiry, please provide the relevant order number, product information, and a clear description of the matter.

Additional supporting information may be requested when reasonably necessary to assess the issue or verify the transaction.

Please do not include passwords, complete payment card details, or other unnecessary sensitive personal information.

We will review service inquiries according to the information available, the circumstances of the request, the applicable website policies, and relevant legal requirements.

21. Final Statement

Yangzhou Ecological Science and Technology New City Boyilong Trading Firm aims to provide a dependable online shopping experience through responsible product presentation, organized order handling, shipping coordination, and appropriate customer support.

Our service approach emphasizes clear communication, accurate information, respectful interaction, and continuous improvement.

This Team and Services Policy should be read together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other applicable terms published on our website.